this policy describes the information we collect from you and how we use that information. it applies to any of the services that wheelstarter or any of its subsidiaries or affiliates provide. if you see a capitalized word, it's defined in our terms.

protecting your information - and being transparent about the ways we use it - is one of the core commitment we make to you. you entrust us with your information, and we take our responsibility to protect that trust to heart.

what we collect

• contact information. for example, we might collect your first name, middle, last name and street address. we may also collect your phone number or email.
• payment and billing information. for example, we may collect your credit card details and zip code when you make payments on our services
• information you post. for example, we collect information you post in a public space on our website. we also collect information you post on a third-party social media site.
• demographic information. we may collect information like your age range, race, or gender. we may also collect information the services or products you pay/purchase. we might collect this as part of a survey, for example.
• other information. if you use our website, we may collect information about the browser you're using. we might look at what site you came from, or what site you visit when you leave us. we may collect information about your location including your precise location. we may collect this using technology such as gps and wi-fi. if you use any app where our services are provided, we may also access your device's location in the background. we may collect device's unique identifier/ we might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. we might look at how often you use the app and where you downloaded it.

we collect information in different ways

• we collect information directly from you. for example, if you register for a promotion or performing some form of payment for our services. we also collect information if you post a comment on our websites or ask a question.
• we collect information from you passively. we use tracking tools like browser cookies
• we get information about you from third parties. for example, if you use an integrated social media feature on our websites or mobile applications. the third-party social media site will give us certain information about you. this could include your name and email address. your activities on our sites and apps may be posted on the social media platforms.

we use information as disclosed and described here

• we use information to respond to your requests or questions. for example, we might use your information to confirm your registration for an account or promotion. you may give us your friend's information, for example via our referral service to tell a friend about our website or to make a payment. we will only use your friend's information to provide services your requested. your friend may contact us anytime to ask us to delete their information.
• we use information to improve our products and services. we might use your information to customize your experience with us. this could include displaying content based upon your preferences.
• we use information to look at site trends and customer interests. we may use your information to make our website and products better. we may combine information we get from you with information about you we get from third parties.
• we use information for security purposes. we may use information to protect our company, our customers, or our websites.
• we use information for marketing purposes. for example, we might send you information about special promotions or offers. we might also tell you about new features or products. these might be our own offers or products, or third-party offers or products we think you might find interesting.
• we use information to send you transactional communications. for example, we might send you emails about your account or a ticket purchase. we might also contact you about this policy or our website terms.
• we use information as otherwise permitted by law or as we may notify you. we keep personal information as long as it is necessary or relevant for our business. we also keep information to resolve disputes, enforce our agreements and otherwise required by law.

we may share information with third parties

• we will share information within the wheelstarter products and services. this may include the website you current using or other sites that are part of the wheelstarter product range.
• we use information to improve our products and services. we might use your information to customize your experience with us. this could include displaying content based upon your preferences.
• we use information to look at site trends and customer interests. we may use your information to make our website and products better. we may combine information we get from you with information about you we get from third parties.
• we will share information with our business partners. this includes a third party who provides or sponsors an event, or who operates a venue where we hold events. our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. you should read those polices to learn how they treat your information.
• we may share information if we think we have to in order to comply with the law or to protect ourselves. for example, we will share information to respond to a court order or subpoena. we may also share it if a government agency or investigatory body requests. or, we might also share information when we are investigating potential fraud. this might include fraud we think has happened during a competition or promotion.
• we may share information with any successor to all or part of our business. for example, if part of our business is sold we may give our customer list as part of that transaction.
• we may share your information for reasons not described in this policy. we will tell you before we do this.

we may store information both in and outside of the country you reside

if you live outside of the country where the service is provide, you understand and agree that we may transfer your information to the country where our web hosting provider resides. this site is subject to laws where our web hosting provider resides, which may not afford the same level of protection of those in your country.

you have certain choices about how we use your information

• you can opt out of receiving our marketing emails. to stop receiving our promotional emails, or follow instructions in any promotional message you get from us. your device settings should provide you with instructions on how to turn off push notifications. it may take about ten days to process your request. don't worry! even if you opt out of getting marketing messages, we will still be sure to send you transactional messages. for example, we may still contact you about payments or orders.
• you can modify information you have given us. to correct or delete information or updated account settings, log into your account and follow the instructions. we make changes as soon as we can. this information may stay in our backup files. if we cannot make the changes you want, we will let you know and explain why. if you contact us request access to your information, we will respond within 30-60 days.
• you can control cookies and tracking tools

privacy rights

if you live in a country where our services or products are provided and have established business relationships with us, you can request a list of the personal information we have shared with third parties for their marketing purposes. we will also give you a list of the third parties that have received your information. you can make a request one time each year.

we may link third party sites or services we don't control

if you click one of those links, you will be taken to websites we do not control. this policy does not apply to the privacy practices of those websites. read the privacy policy of other websites carefully. we are not responsible for these third party sites. our site may also serve third-party content that contains their own cookies or tracking technologies.

what we will do if there is an update to this policy

from time to time we may change our privacy practices. we will notify you of any material changes to this policy as required by law. we will also post an updated copy on our website. please check our site periodically for updates.